Accessing Counselling Services

Eligibility

You are eligible for Personal Counselling Services (PCS) if you are a York University student who is currently registered and enrolled in courses (or a graduate student working on other academic requirements). If you are taking a term off you may request a one-time consultation with a counsellor in order to obtain suggestions regarding possible referrals in the community.

Glendon students can access personal counselling services at CDS Glendon site, Glendon Hall E103, 416-487-6709.

After meeting with an Intake Counsellor, the offer of further service through PCS is dependent on a number of variables including, but not limited to those listed below.  In all cases our ultimate objective is to determine how best to serve our clients.  In many cases that will mean the offer of services as soon as possible through PCS.  However, if our professional judgment suggests that due to clinical or ethical considerations a client would be served best elsewhere, we will attempt to provide appropriate suggestions and referrals.

Please note: Even if you think that you fall into one of the categories below and may be ineligible for ongoing service, we encourage you to come for an intake appointment as we may be able to help you in other ways and/or provide referrals to more appropriate services.

  • We do not provide all types of counselling services.  If a student’s concerns are beyond the capacity of this office to effectively treat, they may  be denied service and  be referred to another counselling service
  • We work on a relatively short-term model and may need to refer a student to another service equipped to handle longer-term treatment
  • At certain times of the year, due to excessive demand on our services, we may refer students to an outside agency better able to meet with them on a more timely basis
  • We reserve the right to deny further services to any individual who abuses or misuses services in any manner We see our clients on a voluntary basis and do not provide counselling for those who seek services for court-ordered or forensically-oriented treatment

Access to PCS Crisis Intervention Services

Personal Counselling Services (PCS) has counsellors who are on-call each day to respond to students in crisis during our normal office hours. To learn more about how we can help visit Crisis Intervention.

If you are a York student (or know a York student) who is experiencing a crisis and cannot wait for a regularly scheduled appointment or intake, contact our office at 416-736-5297 or come in person to room N110 Bennett Centre for Student Services. If in crisis, please indicate to our reception that you are a York student or believe that you know a York student who is experiencing a “crisis” and would like to speak with an on-call counsellor.

Access to Individual or Group Counselling

Booking an Intake Appointment

The first step in the individual or group counselling process is scheduling an intake appointment. To schedule an intake appointment, students must visit Personal Counselling Services (PCS) in N110 Bennett Centre for Student Services (PCS does not schedule intake appointments over the phone or allow others to book intakes on behalf of a student). Students requesting an intake appointment will be asked to provide some demographic information and the appointment will be scheduled. At peak times during the year, students may have to wait a short while for an intake appointment.

Attending the Intake Appointment

Intake appointments usually take 90 minutes to complete. The intake appointment has 2 distinct parts:

  1. On arrival, there are forms to be filled-in. These forms ask the student about their concerns and will take up to 30 minutes to complete
  2. A brief interview during which a counsellor assesses counselling needs and, in collaboration with the student, establishes personal counselling goals. This meeting will also take up to 60 minutes. It is not a counselling session per se – it is an assessment, an information-gathering session and usually involves more of a question-answer format than a counselling session

After the Intake Appointment

After the intake appointment, our team of counselling staff will make a counselling plan based on their professional opinion and in light of the student’s goals and concerns. This plan might include participation in one of our counselling groups, individual counselling sessions with one of our counsellors, or a referral to another service provider. At peak times during the year, students may have to wait awhile for further counselling at PCS.

Within 7 days of an intake appointment, the student will receive an email or telephone call from a counsellor indicating “next steps”. Possibilities include:

  1. A follow-up appointment with one of our counsellors to discuss individual or group counselling
  2. An individual counselling session with one of our counsellors
  3. An email from a counsellor who will act as case manager indicating that the student has been placed on a wait list for counselling at PCS. Until such time as counselling is available, the student can direct questions to their case manager. We will be back in touch as soon as individual or group counselling becomes available
  4. Referral to an off-campus service provider. PCS will provide information relating to possible off-campus service providers and the student may be offered a follow-up appointment as they transition from PCS to another service provider

Access to Couple Counselling

The first step in accessing couple counselling is booking an intake for both members of the couple to attend. At least one of the members must be a York student. The intake must be booked in person at Personal Counselling Services (PCS) in N110 Bennett Centre for Student Services (PCS and the couple is not to schedule intake appointments over the phone or allow others to book intakes on behalf of a student).

Attending the Couple Intake Appointment

The couple’s intake appointment usually takes 120 minutes to complete. It has 2 distinct parts:

  1. On arrival, there are forms to be completed by each member of the couple. These forms ask each member of the couple about their concerns and will take about 30 minutes to complete
  2. A brief interview during which a counsellor assesses the counselling needs of the couple and in collaboration with the couple, establishes the couple’s counselling goals. This meeting will take about 90 minutes.  It is not a counselling session per se – it is an assessment, an information-gathering session and usually involves more of a question-answer format than a counselling session

After the Couple Intake Appointment

After the intake appointment, our counselling staff will make a counselling plan based on their professional opinion and in light of the couple’s goals and concerns. This plan might include participation in couple’s counselling, or a referral to individual counselling, a referral to another service provider. At peak times during the year, the couple may have to wait awhile for further counselling at PCS.

Within 7 days of an intake appointment, the each member of the couple will receive an email or telephone call from a counsellor indicating “next steps”. Possibilities include:

  1. A follow-up appointment with one of our counsellors to discuss counselling options
  2. Couple’s counselling with one of our counsellors
  3. An email from a counsellor who will act as case manager indicating that the couple have been placed on a wait list for couple’s counselling at PCS. Until such time as counselling is available, each member of the couple can direct questions to their case manager. Once a couple’s counselling becomes available, one our counsellors will contact each member of the couple by e-mail or telephone
  4. Referral to an off-campus service provider. PCS will provide information relating to possible off-campus service providers

Access to Workshops

Workshops offered by Personal Counselling Services (PCS) are open to all York students. Registration is required to take part in some of our workshops. When registration is required, details are available on our Workshop & Group Calendar. Spaces in workshops that do not require registration are filled on a “first-come” basis. Students who arrive late to any workshop may not be able take part.

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